SALES+44(0)1924 528000

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Frequently asked questions

To open an account with Videcon call our team on 01924 528000 or email your name, company name, area of interest and your contact details.

Please note, as a trade only distributor, only registered security and fire companies are able to open an account with us.
Whilst our website is under development, all sales must be placed through our sales team.
You can either do this by calling us us on 01924 528000 (Mon - Fri - 9am - 5:30pm) or emailing

You can even order your goods directly from our head office trade counter, or ring in advance for click & collect.
Videcon offers next working day and Saturday AM deliveries in the UK and Northern Ireland. For more precise delivery times we offer a timed delivery service, either pre 10:30am or pre 12:00pm. Delivery charges will be quoted at the time of order.

Please note that some postcodes can only be covered by a two day delivery service. Click here to see a full list of affected postcode.
We understand that returning goods for any reason can be a hassle, so we have tried to make our returns process as straightforward as possible. Simply complete a RMA form here (PDF) and send to We aim to process all returns requests on the same day if received before 4pm. Requests received after this time may be processed on the next working day.

Replacements due to a fault

If you are returning due to a fault, our technical team may contact you to discuss directly. If requested and approved by the technical department an advance replacement will be sent for next day delivery. Upgrade to a timed delivery is available on request but the difference is chargeable.

Replacements are invoiced at usual cost, and when the returned item is agreed faulty you will receive a full credit for the replacement invoice, including next day carriage.

If your account is on a cash only basis, replacements must be paid for, until the faulty item(s) is received and tested faulty. If any goods fail within 14 days of purchase we can collect on delivery. If you have a credit account goods will be invoiced but payment not taken.
We do indeed! Our experienced sales representatives across security and fire give Videcon a full nationwide coverage to deliver the best service to you. We can come to you anytime, anywhere, ensuring the process for you is as smooth and as stress free as possible, or why not visit our dedicated demonstration facility based at our Heckmondwike headquarters in West Yorkshire.
Simply email our sales team on with your location and products of interest, and let us do the rest.
Videcon is always on the lookout for fresh talent to join our expanding sales teams. For more information about potential vacancies, please forward your CV and covering letter to
Our current line up includes CCTV courses to suit all levels with plans to introduce intruder and fire courses in the near future. You can view and book our upcoming courses on our training page. All our training courses can be booked at a cost of £100.00 which is credited back to your account upon spending £1,000 with us. If your company is already an active customer, we are happy to remove all costs. Just ask your sales representative for the promo code, it's as easy as that! Please see our Training Page for details of all upcoming courses, or email for more information.

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