Maintenance & Repairs
We understand that returning goods for any reason can be a hassle, so we have tried to make our returns process as straightforward as possible.
Please do not order replacements via the Sales Team. The Customer Service team can supply goods on the same timescale, provided they receive a completed RMA request form.
Step 1 - Download a RMA Form
Simply download an RMA form, or telephone our returns department on 01924 528000 to request a form by fax or e-mail.
Complete all sections of the form and fax or email the form back to us by 4pm if a next day replacement is required.
Download the Form (PDF)
Step 2 - Technical Support
On receipt of the completed form our technical department may ring you to discuss the reported fault.
If requested and approved by the technical department an advance replacement will be sent for next day delivery.
Replacements are shipped on a next day (9AM – 5:30PM) service.
Upgrade to a timed delivery is available on request but the difference is chargeable.
Step 3 - Resolution
Replacements are invoiced at usual cost, and when the returned item is agreed faulty you will receive a full credit for the replacement invoice, including next day carriage.
If your account is on a cash only basis replacements must be paid for, until the faulty item(s) is received and tested faulty. If any goods fail within 14 days of purchase we can collect on delivery.
If you have a credit account goods will be invoiced but payment not taken.
Please note that Videcon will not provide advanced warranty replacements for any third party or special order security products.